Refund and Returns Policy

Effective Date: 01-09-2025
Last Updated: 01-09-2025

At Aerial Measures, customer satisfaction is important to us. This Refund and Returns Policy explains how we handle refunds and returns for products purchased on https://aerialmeasures.com.

1. Digital Products – No Physical Returns

All of our products are digital aerial measurement reports (Roof, Wall, Pavement, Blueprint, etc.). Since these are digital files delivered electronically, there are:

  • No physical products shipped

  • No requirement to return items

Once a report is delivered, it cannot be “returned” in the traditional sense.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Duplicate Orders – If you accidentally placed and paid for the same order multiple times.

  • Incorrect Report Delivery – If we deliver the wrong report that does not match your order details.

  • Unfulfilled Orders – If for any reason we are unable to process or deliver your report.

  • Technical Issues – If a file is corrupted, incomplete, or unusable, and we are unable to provide a corrected version.

Refund requests that do not fall under the above conditions will be reviewed on a case-by-case basis.

3. Non-Refundable Situations

Refunds will not be provided in cases where:

  • You ordered the wrong report type or provided incorrect details (e.g., wrong property address or specifications).

  • You changed your mind after the report was delivered.

  • You expected features or information not included in the product description.

  • The order has already been fulfilled and delivered correctly.

4. How to Request a Refund

To request a refund, please contact us within 7 days of purchase at:

📧 support@aerialmeasures.com

Include your order number, email address, and a description of the issue. Our support team will review your request and respond within 3–5 business days.

5. Processing Refunds

  • Approved refunds will be processed back to your original method of payment.

  • Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

6. Contact Us

If you have questions about this Refund and Returns Policy, reach out to us:

Aerial Measures
Email: support@aerialmeasures.com
Website: https://aerialmeasures.com